City codes and ordinances have been created to protect the health, safety, and quality of life for the citizens of Austin. They are overseen by the Austin Code Department.
If you would ever like for a Board member of Friends of Heritage to speak to a neighbor directly, without involving city officials, we’d love to be a mediator for any issues our residents may have. Please email us at firstname.lastname@example.org.
Common Code Complaints
Common city-wide violations and their respective ordinances can be found in this quick guide list.
In Heritage we often experience violations regarding:
Vegetation – which must be kept less than 12inches for grasses, and cleared at least 14 feet from the surface for trees.
- Residential Trash Collection – Every Friday by 6:30 am (w/ a closed lid)
- Residential Recycling Collection – Every other Friday by 6:30 am (w/ a closed lid)
- Residential Bulk Collection – Twice yearly. Items include:
- Appliances (remove doors)
- Passenger car tires (remove rims; limit 8 tires per household)
- Lawn mowers (remove gas/oil)
- Railroad ties (cut in half)
- Rolled fencing
- Nail-free lumber
Contact the City’s 3-1-1 Department to report any code violation, health or traffic hazard by:
- Dialing 3-1-1 from any phone located within the City of Austin limits
- Using the online service request tool
- Downloading the mobile app to include pictures and GPS coordinates
Information on Existing Violations
If you know the Service Request # of an issue, you can enter into it into the tracking tool here.
If you’d like to track all issues related to an address, you can enter the details into the Code & Permit Tracker to be kept up to date by email alerts.