November 8, 2016

City Codes & Violations

City codes and ordinances have been created to protect the health, safety, and quality of life for the citizens of Austin. They are overseen by the Austin Code Department.

If you would ever like for a Board member of Friends of Heritage to speak to a neighbor directly, without involving city officials, we’d love to be a mediator for any issues our residents may have. Please email us at

Common Code Complaints

Common city-wide violations and their respective ordinances can be found in this quick guide list.

In Heritage we often experience violations regarding:

Vegetation – which must be kept less than 12inches for grasses, and cleared at least 14 feet from the surface for trees.

Rubbish – which is collected at the curb up by COA Utilities for residences with less than 5 units according to the uses and schedule published by Austin Resource Recovery:

Reporting Violations

Contact the City’s 3-1-1 Department to report any code violation, health or traffic hazard by:

  • Dialing 3-1-1 from any phone located within the City of Austin limits
  • Using the online service request tool
  • Downloading the mobile app to include pictures and GPS coordinates

Information on Existing Violations

If you know the Service Request # of an issue, you can enter into it into the tracking tool here.

If you’d like to track all issues related to an address, you can enter the details into the Code & Permit Tracker to be kept up to date by email alerts.

Back to Zoning & Codes